Privacy Policy

Your privacy matters. Here's exactly how we handle your information.

Last Updated: January 3, 2025

Our Commitment to Your Privacy

At Vickrey Solutions, we believe your data is yours. Period. This privacy policy explains what information we collect, how we use it, and how we protect it. No legalese. No hidden agendas. Just straightforward answers.

Information We Collect

Information You Provide Directly

When you contact us or use our services, you may provide:

  • Contact Information: Name, email address, phone number, company name
  • Communication Content: Messages you send through our contact forms or email
  • Project Information: Details about your business needs, systems, and challenges when you engage our services
  • Payment Information: Billing details when you become a client (processed securely through third-party payment processors)

Information Collected Automatically

When you visit our website, we automatically collect:

  • Technical Information: IP address, browser type, operating system, device information
  • Usage Data: Pages visited, time spent on pages, links clicked, referring website
  • Cookies: Small data files that help us improve your experience (see Cookies section below)

Information We Don't Collect

We don't track you across the web. We don't sell your information. We don't use invasive analytics or third-party advertising networks.

How We Use Your Information

We use the information we collect to:

  • Provide Services: Respond to your inquiries, deliver the services you've contracted, and communicate about projects
  • Improve Our Website: Understand how visitors use our site and make it better
  • Send Updates: Share relevant information about our services (only if you've opted in)
  • Prevent Fraud: Protect against spam, abuse, and security threats
  • Comply with Legal Obligations: Meet regulatory requirements and respond to valid legal requests

We will never:

  • Sell your personal information to third parties
  • Share your information with advertisers
  • Use your data for purposes you haven't agreed to
  • Send you marketing emails without your explicit consent

How We Share Your Information

We only share your information in these limited circumstances:

Service Providers

We work with trusted service providers who help us operate our business:

  • Email Service: ProtonMail (encrypted email hosting)
  • Web Hosting: Secure hosting providers for our website and databases
  • Payment Processing: Secure payment processors (we never store your full credit card information)

These providers are contractually obligated to protect your information and use it only for the specific services they provide to us.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:

  • Comply with legal processes
  • Enforce our terms of service
  • Protect the rights, property, or safety of Vickrey Solutions, our clients, or others
  • Prevent fraud or security threats

Business Transfers

If Vickrey Solutions is acquired, merged, or sells assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

Cookies and Tracking Technologies

We use cookies to improve your experience on our website. Cookies are small text files stored on your device.

Essential Cookies

These are necessary for the website to function properly (e.g., maintaining your session, security features). You cannot opt out of these.

Analytics Cookies

We use basic analytics to understand how visitors use our site. This helps us improve content and user experience. These cookies collect anonymous, aggregated data.

Your Cookie Choices

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. Note that disabling cookies may affect website functionality.

What We Don't Use: We do not use third-party advertising cookies, social media tracking pixels, or invasive analytics tools.

How We Protect Your Information

We take data security seriously. Our protective measures include:

  • Encryption: All data transmitted between you and our website is encrypted using industry-standard SSL/TLS
  • Secure Storage: Your information is stored in secure databases with restricted access
  • Access Controls: Only authorized personnel have access to personal information, and only when necessary
  • Regular Updates: We keep our systems updated with the latest security patches
  • Data Minimization: We only collect and retain the information we actually need

While we implement strong security measures, no system is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your information to the best of our ability.

How Long We Keep Your Information

We retain your information only as long as necessary:

  • Contact Form Submissions: Retained for up to 2 years or until you request deletion
  • Client Project Data: Retained for the duration of our engagement plus 3 years for records/support purposes
  • Website Analytics: Aggregated data retained indefinitely; individual visit data purged after 90 days
  • Email Correspondence: Retained for business records; you may request deletion at any time

When data is no longer needed, we securely delete or anonymize it.

Your Privacy Rights

You have the following rights regarding your personal information:

Access and Portability

You can request a copy of the personal information we hold about you. We'll provide it in a structured, commonly used format.

Correction

If your information is inaccurate or incomplete, you can request that we correct or update it.

Deletion

You can request that we delete your personal information, subject to legal or contractual obligations that require us to retain certain data.

Objection and Restriction

You can object to certain uses of your information or request that we restrict how we process it.

Opt-Out

You can opt out of marketing communications at any time by clicking "unsubscribe" in our emails or contacting us directly.

How to Exercise Your Rights

To exercise any of these rights, contact us at contact@vickreysolutions.com. We will respond within 30 days.

Children's Privacy

Our services are directed at businesses, not children. We do not knowingly collect information from anyone under 18 years of age. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any information.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will:

  • Update the "Last Updated" date at the top of this page
  • Notify you via email if you're an active client
  • Post a notice on our website for at least 30 days

Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

Questions About Privacy?

If you have questions, concerns, or requests regarding this privacy policy or how we handle your information, please contact us:

Email: contact@vickreysolutions.com

Mail: Vickrey Solutions
[Your Business Address - To Be Added]

We take privacy concerns seriously and will respond promptly to your inquiries.

The Bottom Line

We practice what we preach. Just as we help our clients take control of their data, we're committed to respecting and protecting yours. Your information is yours—we're just temporary custodians. We collect only what we need, protect it seriously, use it transparently, and delete it when we're done.

If you have any questions or concerns, we're here to answer them honestly.